In order to ease your holiday planning we decided to loosen our cancellation policies and adapt it to the actual situation.

For all new bookings cancellation is free until 14 days before arrival date. (Except non-refundable rates)

 

Standard cancellation policy:

With the confirmation of the Hotel in written form, the booking is binding. In case of cancellation or leaving before, the hotel reserves the right to charge cancellations fee.

Cancellation is free of charge until 14 days prior to arrival date.

In case of a cancellation within 14 prior to arrival the penalty is 40% of the total cost.

In case of a cancellation within 7-2 days prior to arrival the penalty is 70% of the total cost.

In case of a cancellation on the last 2 days prior to arrival or in case of a no-show the penalty is 90% of the total cost.

A cancellation is only valid upon written confirmation of the hotel.

Payment:

40% deposit is payable by bank transfer until 14 days prior to the arrival date, the rest is at the hotel. (In case you book last minute and the arrival date is within 5 days, no need for deposit, the full amount is payable on the spot!)

Deposit can be paid by credit card upon request.

 

 

Non-refundable cancellation policy:

After confirmation of the reservation it is not possible to cancel or amend it.

In case of a cancellation, modification or no-show the full amount of the reservation will be charged.

 

Payment:

100% of the total amount is payable within 10 days in advance by bank transfer.

Deposit can be paid by credit card upon request.

 

 

Special conditions:

-Applicable for all bookings outside of the free cancellation period-

 In case the arrival to the hotel is not possible (closure of the borders of Austria or similar strickt events) we allow a one time free date change.